Privacy Policy

1. Overview

SYSGENPRO SOFTWARE PRIVATE LIMITED (“SysGenPro”, “we”, “us”, “our”) is committed to protecting the privacy, confidentiality, and security of personal and business data entrusted to us.

This Privacy Policy explains how information is collected, used, processed, stored, and safeguarded when you access our website, ERP platform, or professional services.

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to the SysGenPro website
• Customers subscribing to the SysGenPro ERP platform
• End users accessing ERP systems operated by customers
• Partners, resellers, and authorized collaborators

3. Information We Collect

a) Account & Business Information

• Name, email address, phone number
• Company name, role, and designation
• Billing, invoicing, and subscription details

b) Platform & Usage Data

• Login activity and authentication logs
• System usage metadata (non-content)
• Error logs and operational diagnostics

c) Technical & Website Data

• IP address, browser type, device identifiers
• Cookies, session identifiers, and security tokens

4. Customer ERP Data Ownership

All data stored within the ERP platform — including financial, operational, HR, transactional, and business records — remains the exclusive property of the customer.

SysGenPro does not access, use, or process customer ERP data except for:

• Authorized support or troubleshooting
• Platform maintenance, reliability, and security
• Legal, regulatory, or compliance obligations

5. How We Use Information

• Operate and maintain the ERP platform
• Process subscriptions, billing, and payments
• Provide support and professional services
• Improve platform performance, security, and reliability
• Communicate service-related updates and notices

6. Data Sharing & Disclosure

SysGenPro does not sell, rent, or trade personal or customer data.

Data may be shared only with:

• Cloud hosting and infrastructure providers
• Payment processors and financial institutions
• Authorized partners operating under contract
• Regulatory or government authorities when legally required

7. Data Security & Safeguards

We implement commercially reasonable technical and organizational safeguards including access controls, encryption, backups, monitoring, and security patching to protect data.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze usage. You may control cookie preferences through your browser settings.

9. Data Retention

Information is retained only for as long as necessary to fulfill contractual obligations, legal requirements, and operational purposes.

Upon termination of services, customers may request data export subject to applicable policies and technical feasibility.

10. Your Rights

Subject to applicable laws, individuals may have the right to access, correct, restrict, or request deletion of personal data, and to opt out of non-essential communications.

11. International Data Processing

Data may be processed or stored in multiple jurisdictions depending on infrastructure and service requirements. Appropriate safeguards are applied in accordance with applicable data protection laws.

12. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be reflected on this page with a revised “Last Updated” date.

13. Contact Information

For privacy-related questions or requests, contact partner@sysgenpro.com.