Post Go-Live ERP Support
Structured stabilization and hypercare support after ERP go-live — ensuring business continuity, user confidence, and operational control during the most critical phase of ERP adoption.
Hypercare Support
Production Stability
User Adoption
Risk Mitigation
The Most Critical ERP Phase
The first weeks after ERP go-live determine long-term success or failure. Even well-implemented ERP systems face real-world issues once users begin daily operations.
SysGenPro Post Go-Live Support provides a controlled stabilization phase where production issues, user errors, data corrections, and configuration gaps are handled with discipline and priority.
What’s Included in Post Go-Live Support
Production Issue Handling
Immediate investigation and resolution of go-live related issues affecting operations.
Configuration Corrections
Limited configuration fixes to restore intended, approved ERP behavior.
User Guidance & Adoption
Clarifying workflows, correcting usage mistakes, and reinforcing best practices.
Monitoring & Stability
Close observation of system behavior, performance, and error patterns.
Data Corrections
Controlled corrections of go-live data issues within agreed scope.
Priority-Based Support
Issues handled based on business impact during the stabilization window.
Outcomes You Can Expect
- Stable ERP operations after go-live
- Reduced production incidents
- Faster user adoption and confidence
- Clear separation of support vs enhancement
- Smooth transition into AMC support
- Operational visibility and control
What Post Go-Live Support Does NOT Include
- ✖ New feature development
- ✖ Major customization or redesign
- ✖ Data migration or historical imports
- ✖ Long-term support (covered under AMC)
- ✖ SLA guarantees unless separately contracted
Transition to Long-Term Support
Post Go-Live Support is a short-term stabilization service. After completion, customers typically move to an AMC plan for predictable, ongoing ERP support.
Protect Your ERP Go-Live Investment
The right support in the first weeks determines ERP success.
Plan Post Go-Live Support