Sysgenpro ERP – Frequently Asked Questions

Sysgenpro ERP is a cloud-based, AI-powered enterprise resource planning platform that centralizes accounting, inventory, sales, HR, manufacturing, CRM, and project management into a single system. It helps businesses automate operations, reduce costs, and Enterprise efficiently.

Sysgenpro ERP is ideal for Startup, SMEs, growing businesses, and enterprises across 20+ industries including manufacturing, retail, logistics, healthcare, education, real estate, hospitality, and service companies.

Unlimited Users means you can add as many users as you want without paying per-user licensing fees. Access is controlled through role-based permissions to ensure security and accountability.

Plans differ based on server resources (vCPU, RAM, storage), number of companies supported, backup retention, support hours, monitoring level, and SLA uptime. Launch suits small teams, Business and Professional are ideal for SMEs, and Enterprise is designed for enterprise workloads.

Pricing is hardware-based to ensure predictable performance. More vCPU, RAM, and storage allow faster processing, more concurrent users, and larger datasets without slowdowns.

Yes. Plans are flexible. You can upgrade or downgrade resources at any time. The process is seamless and does not affect your data or uptime.

No. Pricing includes ERP software, hosting, backups, updates, and support as per your plan. Optional customizations or add-ons are clearly quoted upfront.

Data is hosted on secure cloud servers (shared or dedicated depending on plan). Enterprise customers may choose private cloud or on-premise deployment. You always retain full ownership of your data.

Sysgenpro ERP uses SSL encryption, firewalls, DDoS protection, encrypted storage, role-based access control, and regular security patches. All systems follow GDPR-aligned security practices.

Automated backups are performed daily or weekly depending on plan, with retention ranging from 7 to 60 days. Enterprise plans include disaster recovery and offsite backups.

Yes. Dedicated servers are available in Business, Professional, and Enterprise plans. Enterprise plans offer high-performance enterprise-grade infrastructure.

Yes. On-premise and private cloud deployments are available for enterprises requiring full infrastructure control. Additional setup and maintenance fees apply.

Yes. You can customize workflows, reports, dashboards, user roles, and modules to match your exact business processes—without heavy coding.

Core modules include Accounting, Inventory, Sales, Purchase, CRM, HRMS, Payroll, Manufacturing, Projects, and Reporting. Additional modules can be enabled as needed.

Yes. We provide REST APIs and integration support for payment gateways, eCommerce platforms, CRMs, BI tools, and other third-party systems.

Yes. Sysgenpro ERP is mobile-friendly and can also be delivered as a native Android or iOS app for approvals, reports, and daily operations.

Support hours vary by plan: Launch (10 hrs), Business (20 hrs), Professional (40 hrs), Enterprise (80+ hrs). Support includes configuration help, troubleshooting, and guidance.

Uptime SLA ranges from 99.5% to 99.99% depending on the plan. Enterprise plans include proactive monitoring and alerts.

Yes. Onboarding, documentation, videos, and live training sessions are provided to ensure your team is productive from day one.

Deployment typically takes 1–2 days for shared plans, 2–5 days for dedicated plans, and up to 10 days for enterprise deployments with customization.

Yes. Sysgenpro ERP supports multi-currency, multi-language, and country-specific tax and accounting localization.

Yes. Sysgenpro ERP follows GDPR-aligned data handling practices, with customer-owned data and configurable retention policies.

Yes. Sysgenpro ERP can be fully rebranded with your logo, domain, and identity—ideal for resellers, MSPs, and SaaS founders.

Join our Global Partner Program to resell Sysgenpro ERP under your brand or as an official partner. We handle infrastructure and support while you focus on Professional.