ERP Support & AMC
Simple, predictable, priority-based ERP production support through annual AMC plans.
AMC covers production support and stability — not new development or consulting.
Production Stability
ERP runs critical business operations. AMC ensures disciplined, accountable, and controlled production support.
Predictable Capacity
Annual support hours eliminate ad-hoc billing, surprises, and uncontrolled support costs.
Direct Engineers
All support is handled directly by SysGenPro ERP engineers. No outsourcing or call-center layers.
Common Support Scope
All AMC plans include the same support scope. Plans differ only by the number of annual support hours.
- ✔ ERP functional support
- ✔ Bug investigation & fixes
- ✔ Configuration corrections limited to restoring supported, documented configurations
- ✔ Production issue handling
- ✔ Priority-based, best-effort support
- ✔ Ticket-based tracking
- ✔ Engineering-led resolution
- ✔ Root-cause analysis within reasonable effort and available AMC hours
Annual AMC Plans
Same scope. Same process. Only support hours change.
Support Usage Rules
- ✔ Valid for 12 months from activation
- ✔ Active ERP subscription required
- ✔ Monthly usage typically capped at 30–40% to ensure fair availability; adjusted for critical production incidents when required
- ✔ Minimum effort per support request: 1 hour
- ✔ Time tracked in 15-minute increments
- ✔ Additional hours billed at $20/hour
- ✔ Unused hours expire at end of term
- ✔ Best-effort support (no SLA unless separately contracted)
Frequently Asked Questions
Is the support scope different across plans?
No. All AMC plans include the same support scope. Only the number of annual support hours differs.
Is there a minimum charge per support request?
Yes. Each support request has a minimum effort of 1 hour to ensure proper analysis and resolution.
Are response times guaranteed?
No. Support is provided on a priority-based, best-effort model unless a separate enterprise SLA is agreed.
What is not included in AMC?
New feature development, major upgrades, training, data migration, third-party system issues, and business consulting are not included. Support for older versions is provided on a best-effort basis and may be limited to security and critical production issues.
What happens if AMC hours are exhausted?
Additional support hours can be purchased at a global rate of $20 per hour. Excessive overage usage may require a plan upgrade.
Calm. Predictable. Professional.
ERP production support designed for startups, SMBs, and growing businesses.
Discuss AMC Plan