How to Structure an ERP Partner Agreement in 2026

Specify who owns the customer relationship and billing rights. Define what happens if the partner leaves.

Clear ownership rules prevent disputes and protect recurring revenue.

Document base pricing and maximum discount allowed. Avoid random approvals.

Partners sell faster when they know their exact margin.

Create Silver, Gold, and Platinum levels. Increase recurring commission per tier.

This motivates partners to close more deals and reduce churn.

Never give 100% control without minimum volume commitments. Protect your brand and pricing integrity.

Healthy margins ensure long-term product investment.

Clarify who handles Level 1, 2, and 3 support. Set SLA expectations.

This avoids customer frustration and blame shifting.