Partner Agreement Framework

1. Purpose

This Partner Agreement Framework (“Agreement”) defines the general terms under which partners collaborate with SYSGENPRO SOFTWARE PRIVATE LIMITED (“SYSGENPRO”, “we”, “us”, “our”) to market, resell, distribute, or deliver services related to the SysGenPro ERP platform.

This Agreement applies to all partner models unless explicitly modified by a written addendum or signed commercial agreement.

2. Supported Partner Models

SYSGENPRO supports multiple partner engagement models, including:

• Independent Sales / Referral Partners
• ERP Reseller Partners
• White-Label ERP Partners
• Private-Label / OEM ERP Partners
• Channel & Distribution Partners

Specific commercial terms such as commission, pricing margin, territory, branding rights, or delivery responsibilities are defined during onboarding or through a separate written addendum.

3. Non-Exclusivity

This Agreement is non-exclusive. SYSGENPRO may appoint multiple partners within the same region, industry, or market segment.

No exclusivity is implied unless explicitly stated in a signed agreement.

4. Partner Authority & Limitations

Partners act as independent entities and are not agents, employees, or legal representatives of SYSGENPRO.

Partners are not authorized to:

• Modify SYSGENPRO pricing or policies
• Make contractual commitments on behalf of SYSGENPRO
• Offer discounts, refunds, or credits without approval
• Represent themselves as owners of the SysGenPro platform

5. Pricing Integrity & Transparency

SYSGENPRO pricing for ERP subscriptions and core services is public and non-negotiable.

Partners may add their own services, consulting, or margins on top of SYSGENPRO pricing, provided such services do not conflict with SYSGENPRO policies or misrepresent platform capabilities.

6. Service Delivery Boundaries

SYSGENPRO retains responsibility for the ERP platform, infrastructure, security, and core support as defined in the Service Boundary Matrix.

Partners may deliver consulting, implementation, training, or industry-specific services only if certified or explicitly authorized.

7. Branding & White-Label Rights

Branding rights depend on the partner model. White-label and private-label partners may brand the ERP platform under their own identity subject to branding guidelines and contractual terms.

SYSGENPRO trademarks, logos, and brand assets may not be altered or misused without written consent.

8. Data & Customer Ownership

Customers retain full ownership of their data. Partners do not gain ownership of customer data by virtue of resale or delivery.

SYSGENPRO retains ownership of the ERP platform, infrastructure, and proprietary service frameworks.

9. Compliance & Partner Conduct

Partners must comply with applicable laws, data protection regulations, and SYSGENPRO policies.

SYSGENPRO reserves the right to audit, suspend, or terminate partner access in cases of policy violation, security risk, or brand misuse.

10. Termination

Either party may terminate the partnership with written notice subject to any active commercial commitments.

Upon termination, partners must cease use of SYSGENPRO branding, materials, and access credentials.

11. Limitation of Liability

SYSGENPRO shall not be liable for indirect, incidental, or consequential damages arising from partner activities or customer relationships managed by the partner.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of India, unless otherwise specified in a signed agreement.

13. Contact Information

For partner-related legal or commercial queries, contact partner@sysgenpro.com.