SysGenPro Global Partner Master Agreement
Effective Date: January 30, 2026
1. Purpose & Scope
This Global Partner Master Agreement (“Agreement”) governs the relationship between SYSGENPRO SOFTWARE PRIVATE LIMITED(“SysGenPro”) and authorized partners engaging with the SysGenPro ERP platform.
This Agreement applies to all authorized partner models unless superseded by a signed commercial addendum.
2. Supported Partner Models
- Authorized ERP Reseller
- White-Label ERP Partner
- Certified White-Label Partner
Each model carries distinct commercial rights, service scope, branding permissions, and responsibility boundaries defined in the partner onboarding documentation.
3. Independent Contractor Status
Partners act as independent contractors. Nothing in this Agreement creates employment, agency, joint venture, franchise, or fiduciary relationships.
Partners may not bind SysGenPro contractually without written authorization.
4. Commercial Integrity & Pricing
SysGenPro retains sole authority over platform pricing, subscription structures, infrastructure policies, and core commercial terms.
Authorized ERP Resellers must sell strictly under SysGenPro pricing policies. White-Label Partners may establish independent retail pricing subject to wholesale agreements.
5. Revenue & Payment Terms
Revenue share, wholesale margins, or commissions (if applicable) are defined exclusively in a signed commercial addendum.
Payments are contingent upon customer payment clearance to SysGenPro.
6. Service Delivery Boundaries
SysGenPro retains responsibility for:
- Core ERP platform engineering
- Infrastructure hosting & security
- Platform upgrades & stability
- Multi-tenant architecture governance
Resellers and Certified White-Label Partners may deliver services only within their authorized scope.
7. Branding & White-Label Rights
Only White-Label and Certified White-Label Partners may rebrand the ERP platform under their own identity, subject to written approval.
SysGenPro intellectual property, trademarks, and technology remain the exclusive property of SysGenPro.
8. Intellectual Property
SysGenPro retains all rights, title, and interest in the ERP platform, infrastructure, proprietary code, APIs, documentation, and trade secrets.
Partners may not reverse engineer, replicate, or derive competing products.
9. Data Ownership & Confidentiality
Customers retain full ownership of business data.
Both parties agree to maintain strict confidentiality regarding technical, commercial, and customer information.
10. Compliance & Ethics
Partners must comply with applicable laws, including data protection regulations such as GDPR, CCPA, and relevant regional statutes.
SysGenPro reserves the right to suspend or terminate partnerships in case of misconduct, fraud, or brand misuse.
11. Indemnification
Partners agree to indemnify and hold SysGenPro harmless from claims arising out of partner-led services, representations, or contractual commitments.
12. Limitation of Liability
SysGenPro shall not be liable for indirect, incidental, consequential, or punitive damages arising from partner-managed relationships.
13. Term & Termination
Either party may terminate this Agreement upon written notice, subject to completion of outstanding obligations.
Upon termination, partners must immediately cease use of SysGenPro trademarks and platform access.
14. Force Majeure
Neither party shall be liable for delays caused by events beyond reasonable control, including natural disasters, regulatory changes, or infrastructure disruptions.
15. Governing Law & Dispute Resolution
This Agreement shall be governed by the laws of the United States, unless otherwise specified in a signed commercial addendum.
Disputes shall first be resolved through good-faith negotiation, followed by arbitration if required.
16. Amendments
SysGenPro reserves the right to update this Agreement. Continued participation constitutes acceptance of updated terms.
17. Contact
For legal or partner-related inquiries, contact: